Apr 10 2014
Blue Prism, the leading developer of robotic automation software, announced today that npower, a leading UK energy company and part of the RWE Group, has signed a multi-year, multi-million dollar contract for the use of Blue Prism's software platform.
Robotic automation is part of npower's strategy to use technology to increase customer satisfaction and help position the organization as a leading energy provider in the UK. Through this relationship, npower will increase the use of Blue Prism in its domestic retail business unit where robotic automation software plays an important role in managing routine, administrative customer service functions. The opportunity also exists for npower to use software robots across even more strategic business areas including finance, administration and HR to increase efficiency and make cost savings.
"We are committed to providing our customers with exceptional service and cost effective energy solutions," said Roger Hattam, managing director of the domestic retail business at npower. "Robotic automation has been enormously valuable in delivering process efficiencies which we can pass on to our clients. Most importantly, Blue Prism's software allows our employees to focus on value-add, front-office activities like working directly with our customers. We're excited to embark on this next phase - deploying an even larger digital workforce - and believe robotics will be a fundamental pillar in our overarching business strategy.”
An early adopter of robotic automation, npower has been working with Blue Prism since 2005 to improve the efficiency and effectiveness of administrative processes such as meter management, customer billing, exceptions processing and managing energy consumption vs. supply. By using a digital workforce to complete these tasks, npower has streamlined processes and freed up valuable human resources to focus on more complex business priorities.
"Working with organizations like RWE npower, we can see the power of a digital workforce," stated Alastair Bathgate, Blue Prism CEO. "Robotic automation has the potential to radically change the way businesses operate - for the better. By creating efficiencies, cost-savings and enabling humans to do what they do best - work with other humans - robotic automation is poised to usher in the next industrial revolution. RWE npower's success with and confidence in the transformative nature of software robots makes it a model for other global businesses."
Source: http://www.blueprism.com/