NextNine provides a software solution for Remote Product Service (RPS) that enables system vendors and equipment manufacturers to remotely monitor and service their products at the customer site. With remote service, their customers are able to automate the discovery, diagnosis and resolution of technical problems, ensure optimal system performance through preventive maintenance and gain valuable product usage insight.
Optimized for complex, business-critical products, the NextNine platform and the applications built on top of it, enable service organizations to quickly design and deploy “smart services” that help reduce service delivery cost, generate new service revenue streams and increase customer satisfaction.
NextNine software is used by market leaders including Motorola, Honeywell and GE Healthcare. It has revolutionized service organization, delivering results such as a 10% reduction in support delivery costs, 90% reduction in critical issues, millions of dollars in additional service revenues and increased system uptime.
Device/Component ManufacturerIndustrial Automation Software Product
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