Kofax Launches Industry's First Integrated, AI-Enabled Platform Ecosystem to Advance Future-of-Work Initiatives

Kofax®, a top supplier of Intelligent Automation software to digitally convert end-to-end business tasks, recently stated it has launched the first Intelligent Automation platform and marketplace in the industry, advancing future-of-work initiatives for hyper-connected enterprises. The AI-enabled platform and marketplace ecosystem automate end-to-end business tasks at scale – permitting digitally transformed organizations to harness automation to make employee, customer, and supplier interactions more dynamic and rewarding.

Kofax has built an Intelligent Automation platform consisting of five interoperable rules-based and AI-powered automation technologies. (Image credit: Kofax, Inc.)

Mitsubishi UFJ Financial Group’s (MUFG) Center of Excellence is leading intelligent automation efforts and driving digital transformation throughout our bank. We’ve empowered our business units to propose automation opportunities, and their daily workloads have been reduced significantly. Our employees are happier, more satisfied, and empowered – all due to automation. Kofax’s Intelligent Automation platform has driven excitement, and more energy around further adoption and expansion of the program. In addition, our employee mindset is changing as well. They’re no longer concerned automation will replace them. They see it as an extension of themselves. Ultimately it’s become a fundamental shift in their thinking.

Yoshiaki Nishita, Digital Transformation Division Director, MUFG

In present-day digital ecosystem, the inability to completely integrate automation technology hampers the digital transformation goals of numerous organizations. Kofax solves this problem with an incorporated AI-driven Intelligent Automation software platform that uses machine learning to convert structured and unstructured data into actionable information and insights. The platform's embedded artificial intelligence allows an understanding of content within communications, automatic recognition of people and documents, and access of knowledge centers for improved decision making.

Kofax’s platform-centric approach to deliver interoperable Intelligent Automation technologies on one platform eliminates the friction and cost of managing multiple vendor technologies, procurements and vendor relationships. This accelerates time-to-value, increases ROI and lowers total cost of ownership of digital transformation initiatives.

Chris Huff, Chief Strategy Officer, Kofax

In particular, the five chief technologies of Kofax Intelligent Automation platform include:

  • Robotic Process Automation (RPA), to consistently automate routine, repetitive operations
  • Cognitive Capture, to ingest and comprehend any document and its data via any format and channel
  • Process Orchestration, to trigger fruitful outcomes by coordinating multiple actions, people, policies, software robots, and systems
  • Advanced Analytics, to offer visibility, process intelligence, and insight to customers, employees, business partners, and robots
  • Mobility and Engagement, to communicate and transact in effective, efficient, and reliable ways with e-signature, multi-function printers and devices, facial recognition, as well as on-demand communications

Very few enterprises have industrialized their automation initiatives. Nearly 90 percent of these organizations want to get there in the next two to three years. Kofax has taken this opportunity head on with its Intelligent Automation platform strategy, which promises to address this industrialization.

Saurabh Gupta, Chief Strategy Officer, HFS Research

Kofax Introduces Free Intelligent Automation “Starter Pack”

Current Kofax RPA, Kofax Capture and Kofax TotalAgility customers can sign up to receive a free Intelligent Automation “Starter Pack,” comprising of production licenses of Kofax RPA, process orchestration, analytics, cognitive capture, communications generation, and e-signature products. The Starter Pack enables customers to try out the Intelligent Automation platform and map their automation route. This broadens the value of their current investment in Kofax solutions with access to free technologies, helping them learn the potential of Intelligent Automation to revolutionize information-intensive business tasks – such as new customer onboarding, financial process automation, claims processing, and so on.

“If digital transformation’s the destination, companies have to be prepared for the journey – intelligently automating end-to-end business operations at scale,” Huff added. “The Kofax Intelligent Automation platform eliminates the pain that can accompany this process, while delivering on the promise of digital transformation – helping organizations work like tomorrow – today.”

Kofax Marketplace Ecosystem Connects Companies with Pre-Built, Integrated Solutions

Introducing in Q3 2019, Kofax's marketplace ecosystem helps companies tailor their automation journeys through a wide collection of solutions founded on top of Kofax’s Intelligent Automation platform. The Kofax marketplace offers a venue for Kofax’s 20,000+ customers and worldwide community of over 650 business partners to create best-in-class, pre-built, low-code RPA robots, connectors, and solutions harnessing Kofax Intelligent Automation platform’s open architecture.

A small sampling of Kofax marketplace solutions comprises of:

  • A Kofax integration with Microsoft Bot Framework that comprises of pre-configured industry/vertical conversational AI use cases
  • A Kofax connector enabling customers to digitize handwriting as required along a wider workflow using the Google Cloud Vision product
  • A Kofax connector allowing customers to route digitized information to Box folders based on Kofax AI-driven document classification abilities

We’ve been delivering Kofax platform solutions to enterprise customers globally for 7+ years and are excited about the deliberate focus on a unified platform of capabilities moving forward. We believe strongly in the marketplace and will be positioning a conversational AI + Kofax solution within it. We’ve had several customers ask for this integration and the marketplace will allow an even broader audience to learn about it, leverage it, and extend the Kofax Intelligent Automation platform with conversational AI.

Carlos Latourrette, CEO, Latourrette Consulting

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