Oplogic demonstrates again that it is a leader in delivering solutions to drive dealership efficiency and customer satisfaction with technology & partnerships. Today, Oplogic announces Conversica as their latest strategic partner, providing access to their industry-leading Conversational Sales & Service AI Assistants for automotive dealers. With this new integration, Oplogic continues its commitment to dealers by offering industry leading technology. Conversica Automotive AI Assistants will engage in dynamic, personalized two-way conversations with sales and service leads managed in the Oplogic CRM and Equity tools.
Oplogic went above and beyond the standard integration with Conversica, and added the following functionality to the integration:
a)Showroom Triggers- prospect showroom visits will automatically pause and then adjust Conversica dialogue accordingly.
b)Dealer specific sales status- unlimited and customizable sales status.
c)Easy Access- the Conversica icon is embedded in Oplogic workflow screens to provide easy access and encourage usage.
Each prospect conversation with the AI Assistant is logged and listed in chronological order within the Oplogic Dealer Operator ™, augmenting follow-up by the dealership teams.
"Oplogic has high volume and large dealer groups as clients, which demand the most seamless & best solutions. We were challenged to go beyond the standard API to enhance our integrations so dealers using Oplogic Deal Operator™ will get the most out of Conversica," said John Parent, President at Oplogic.
"ATS is Oplogic's preferred technical sales and support partner. ATS has a track record of success selling and providing excellent support and utilization. The ATS team knows all the inner workings of Conversica and how dealers can create the most customer engagement and sales impact from this powerful tool. "We are excited to have such an experienced team of professionals to support Oplogic,'' said Dave Foerster, VP Sales and Operations at Oplogic.
"We are excited to launch this strategic integration partnership with Oplogic in conjunction with ATS Dealers. As the leading Conversational AI platform for Automotive, Conversica has the most seamless CRM integrations to provide dealerships the best experience for autonomous customer engagement through their Sales and Service lifecycle, with conversations all tracked within their CRM. This new partnership immediately extends Conversica's Sales and Service AI Assistants to Oplogic customers nationwide," said Joe Ferrazzo, Sr. Director, Product Management at Conversica.
Source: https://www.oplogic.com/