Delair Expands Customer Service Operations to Provide Customer Support for its Advanced Mapping and Surveying Drone

Delair is a renowned company that specializes in supplying commercial drone solutions. The company has recently announced that its customer service operations have been expanded following the qualification and opening of its first two maintenance and repair facilities in the United States.

Frontier Precision technician test flies the Delair UX11 UAV (Image credit: Delair)

Teaming up with Seiler Instrument and Frontier Precision—both of which are experienced service providers and drone resellers—Delair offers complete customer support for its advanced mapping and surveying drone, Delair UX11.

Delair worked with both the firms’ technicians to certify them on the newest repair and maintenance processes, needed to improve its UX11 drone’s operations. Seiler Instrument’s training happened at Delair’s main manufacturing center and headquarters located in Toulouse, France. In addition, Delair worked with the service providers to make sure that each one has an adequate inventory of spares and parts, and also the necessary tooling to carry out repair and maintenance work on the particular Delair UAV variants.

It’s important that our customers in the US have access to experts service and support so we can minimize down time when their drones require maintenance or repairs. Having a team of trained and qualified technicians like those from Seiler and Frontier Precision on the ground in the US, will ensure a more efficient service process and reduce the amount of time that our customers’ drones are out of operation due to either routine maintenance or damage from operations.

Michael O’Sullivan, Channel Sales Manager North America, Delair.

For a number of years, Seiler Instrument has been a reseller of Delair drones and is one of the leading providers of brand name surveying and supply equipment in the Midwest region. A nationally recognized service and repair center in Saint Louis, Missouri, which is being operated by Seiler Instrument, will be used to support the advanced mapping and surveying drone, Delair UX11.

Going through the very detailed training at Delair’s facility in France was a valuable experience and we saw a lot of similarities both in how we operate as well as our shared value in terms of customer service. The professionalism in the training I received was top notch. Not only did I learn to repair the units, I also learned how to operate and fly them as well, so when a customer calls in, it will really help me diagnose the issues quickly due to my training on the UX11.

Joe Jurcevic, Assistant Service Manager, Seiler Instrument.

As one of the largest geospatial equipment distributors in the globe, Frontier Precision provides some of the world’s most technologically advanced and innovative UAS products to its customers. The company’s service operations, based in Denver, Colorado, and Minneapolis, Minnesota, will simplify its ability to offer local expert service to its customer base in the United States.

We are proud to be a partner with Delair, working to bring this cutting edge UAS technology to market—in our business it is essential to offer service and repair as an important part of our customer service requirements. Being able to now offer local UAS repair from our Frontier Precision service centers on Delair products, will ensure our customers a better customer experience with minimal downtime when their UAS needs service attention.

Dennis Kemmesat, President/CEO, Frontier Precision.

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