These systems are intended to support front-line employees, reduce repetitive tasks, and speed up delivery processes while contributing to broader sustainability and community goals.
Amazon described Blue Jay as a next-generation robotics platform capable of coordinating multiple robotic arms to handle picking, stowing, and consolidating tasks simultaneously.
The company says this approach effectively merges three warehouse operations into a single process, improving throughput and reducing the physical strain on workers. Blue Jay is currently being tested in South Carolina and is designed to allow employees to focus on quality control and troubleshooting rather than repetitive lifting.
Project Eluna is an agentic AI system designed to help operations teams make data-driven decisions. It processes both real-time and historical data from fulfillment centers, presenting key insights in natural language rather than through multiple dashboards. The AI identifies potential bottlenecks, optimizes workflow paths, and suggests maintenance schedules to minimize downtime.
Currently being piloted in Tennessee, Amazon said Eluna will eventually support ergonomic planning and preventive safety measures across its facilities.
Delivery Safety and Driver Support
In addition to warehouse innovations, Amazon has introduced smart glasses for delivery drivers that display navigation data, package information, and barcode scans directly in the user’s field of view. The glasses are designed to keep drivers’ hands free and eyes forward, improving focus and reducing the risk of accidents. Using computer vision and AI, the system can also detect potential hazards such as uneven walkways or pets, sharing data to enhance future deliveries.
Driver training programs are also being expanded through Amazon’s Integrated Last Mile Driver Academies (iLMDA). More than 300,000 drivers have completed the company’s immersive virtual reality (VR) modules since 2022.
A new module, the Enhanced Vehicle Operation Learning Virtual Experience (EVOLVE), has been launched in Colorado, Maryland, and Florida, providing hands-on defensive driving training through simulators that give instant performance feedback. Over 6000 new drivers have taken part so far, and Amazon expects 40 iLMDA sites to include EVOLVE by the end of 2026.
Amazon is also investing $4 billion to expand its rural delivery network, which the company says will triple in scale by 2026. AI is being used to position inventory closer to customers, enabling faster same-day and next-day deliveries. Specialized vehicles such as e-cargo bikes and drones are being deployed for different delivery environments. Amazon says these upgrades will contribute to its fastest-ever delivery speeds globally.
The company has also spent time extending its home grocery delivery program, which began during the pandemic, through 2028. The initiative uses Amazon’s logistics network to deliver food from partner food banks directly to households facing hunger or mobility barriers. To date, Amazon reports delivering over 60 million meals across the US and UK. The multi-year commitment, involving more than 40 food bank partners, is intended to help organizations plan long-term and reach more families in need.
Sustainable AI and Disaster Response
Amazon is integrating sustainability into its technology programs through AI-powered systems that cut waste and improve resource use. The company’s Packaging Decision Engine has helped avoid 4.2 million metric tons of packaging waste since 2015, while Project P.I. uses AI to detect product defects before shipping, reducing waste from returns.
AI is also playing a role in disaster response. During Hurricane Helene, Amazon’s Disaster Relief team used AI to analyze drone imagery, helping first responders map affected areas and speed up rescue operations.
To support growing AI infrastructure sustainably, Amazon is investing in next-generation nuclear energy through a partnership with X-energy. The small modular reactors under development are expected to generate enough clean energy to power 3.8 million US homes annually by 2039. Amazon is also expanding its water conservation work, scaling the use of recycled water cooling systems in data centers, and supporting more than 30 global water replenishment projects.
Summary
These developments reflect Amazon's broader approach to innovation, where AI and robotics are used both to improve operational performance and to advance worker safety, sustainability, and social impact. Its latest technologies are designed to enhance human work rather than replace it, aligning with its ongoing focus on efficiency, safety, and long-term environmental goals.
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