Bayside Hotel, a member of the Edward Thomas Collection of Hotels (ETC), announced today a partnership with COCO that will provide hotel guests with an on-call robot delivery service during their stay. Guests at the Santa Monica boutique hotel will be able to order delivery from their phone in just a few clicks.
"We are thrilled to partner with COCO to offer our guests a high-tech and contactless delivery service during their stay," said Robert Bargas, general manager, Bayside Hotel. "Whether it's an item a guest is craving or forgot to pack, COCO will deliver it to the hotel in just 30 minutes."
Bayside Hotel guests will now have a wide variety of menu items, from food and beverages to sundries and personal care products available through COCO. For guests traveling with their pups, COCO even offers items for their four-legged friends. To place an order, guests download the COCO app on their mobile device and start shopping. The service is available between 9 a.m. and 10 p.m., seven days a week. Each order is subject to a $1.95 delivery fee.
To celebrate this partnership, both parties will be surprising their customers with an "Easter Egg" during April. COCO will be gifting $20 off coupons for room nights at Bayside Hotel, while Bayside Hotel will be gifting guests $20 COCO gift cards to use on a delivery.
As part of this new service, guests can expect more affordable costs and increased efficiency when it comes to delivery. Once an order is placed, a local partner bags the order and places it in one of the COCO robots. The robot then travels throughout the sidewalks of Santa Monica directly to the Bayside Hotel. When the robot arrives at the hotel, guests will receive a notification and/or text message with instructions on how to open the robot when they're ready.
COCO robots are controlled by human operators and use cameras and GPS information to navigate their deliveries and provides Bayside guests with a safe low-contact delivery option.