Mar 5 2013
LabTech Software, the only powerful, robust-featured remote monitoring and management (RMM) platform developed by a managed service provider (MSP) for managed service providers, today unveiled game-changing integration revolutionizing partners' ability to best unlock the full potential of their PSA platform for increased productivity, optimized customer service levels and maximized profitability.
Beginning with the release of a new plug-in designed for ConnectWise users, the leading service management software designed exclusively for IT service providers, VARs, ISVs and MSPs, partners are now able to easily leverage the business workflow power of their PSA and the visibility of the LabTech RMM as an end-to-end, unified solution. This industry-leading level of integration with ConnectWise, the world's most widely-adopted PSA, brings an improved focus on usability, reliability and scalability.
"From the aesthetics to the robust feature set, the entire interface is easy to use, easy to understand and makes LabTech more powerful than ever," said James Riley , CEO of JRN Networks. "The mapping features in the new ConnectWise plug-in provide a level of granularity that I have never before seen in an integration of this type."
In addition to the redesigned monitor mapping interface leveraging granular ticket mapping and event workflow rules, this latest release includes a guided, wizard-driven setup reducing complexity by feeding tasks and automation workflows directly into ConnectWise. In addition, the new plug-in instantly synchronizes client sites, contacts, desktops and other network assets, including tablets and smartphones to extend billable services. A streamlined, fluid Graphical User Interface provides visual at-a-glance status and configuration health indicators.
"We pride ourselves as thought leaders in the industry. Because of the synergies between RMM and PSA, our commitment to reinventing how PSA integration is done is important to us. Here's what we know: seamless continuity between mission-critical applications ensures productivity, enables worry-free automation and creates a strong bridge to long-term business growth," said Matt Nachtrab , LabTech Software CEO. "Driven by our partner feedback, our innovative approach focuses on a fluid, meaningful and user-friendly experience. We're truly empowering our partners to unlock the potential of automated billable services and without a doubt our PSA integrations will set the standard across the industry."
The free plug-in dramatically streamlines IT workflows and enables basic and advanced monitoring and management, including:
- ConnectWise Service Board ticket routing, category mapping and rules engine override
- Error trapping and ticketing for integration-related issues
- Incident pattern detection, both within a client and across all clients
- Warranty and agreement expiration date tracking
- Always-accurate client configuration records
Added business benefits include improved customer relations, contact management, sales pipeline/opportunity management, and easier internal and client-facing reports. The integration provides reports on service levels and patterns, tracks internal efficiency and contract margins for optimal profitability.
To learn more about the newly released ConnectWise plug-in for LabTech and how you can benefit from it, or to register for the upcoming ConnectWise plug-in webinar scheduled on Wednesday, March 13th, visit https://www.connectwise.com/platform/unified-management/automate.
LabTech supplies an arsenal of IT management tools in a single interface, such as desktop, monitoring, trouble ticket tracking, user information, and software management. With more than 2,900 partners and 2 million agents sold in 24 months, LabTech Software's RMM solution has quickly become the preferred platform of IT service providers worldwide. LabTech Software's RMM platform is used by a wide range of partners from single-employee repair shops to well-established MSPs.
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Source: https://www.connectwise.com/