LigaData, the provider of specialist data analytics and AI products for mobile operators, has partnered with Natural Language Processing (NLP) and AI/ML experts, aiXplain, to provide a range of new cognitive AI services to the telecommunications sector.
The strategic partnership will expand LigaData's current telco-specific product portfolio to incorporate advanced voice analysis capabilities by utilizing aiXplain's innovative human language technology.
Founded to provide the means to build, diagnose, and improve AI systems and datasets, aiXplain's team of highly experienced leaders in AI science have developed a suite of innovative ML tools capable of leveraging their rapidly growing catalog of over 40,000 AI models, spanning multiple domains. By augmenting LigaData's telecom-domain expertise, with machine translation and speech recognition technologies, spanning over 200 languages, the telecom sector will finally acquire the means to effectively implement workflows capable of accelerating AI adoption, while increasing the quality, and efficiency, of their services.
The amalgamation of both organizations' specialized technical expertise aims to produce innovative products and services that will improve customer experience and reduce churn. For example, the ready-made voice and text chatbot solution taps into aiXplain's knowledgebase of 200+ dialects and languages, whilst interacting with LigaData's robust API functionality to serve user queries in real-time.
Rama Chakaki, Chief Operating Officer at aiXplain stated: "We're thrilled to partner with LigaData to bring advanced AI solutions to the telecommunications industry. MNOs will benefit greatly from utilizing functionality such as call transcription and call quality analysis. Our voice and text natural language processing capabilities for 200+ languages, coupled with LigaData's telco-domain expertise will provide game-changing solutions for MNOs and MVNOs."
Bassel Ojjeh, CEO at LigaData said: "The partnership between LigaData and aiXplain will enable thousands of use cases that will improve mobile subscribers' experiences and accelerate digital transformation through the use of data analytics, AI and NLP. Our mobile analytics app for executives, Sancho, will also integrate with our partner's platform to deliver the benefits of a digital dashboard coupled with a virtual assistant."